Article: Predictive Analytics to Increase Roster Robustness in an Inbound Call Center
Wolbeck, L.; Seyer, B. – 2020
Titel
Article: Predictive Analytics to Increase Roster Robustness in an Inbound Call Center
Verfasser
Wolbeck, L.; Seyer, B.
Datum
2020
Erschienen in
International Journal of Industrial and Operations Research 3:007, 2020
Art
Text
